Cancellation Policy

General policy:

  • Cancellation of a scheduled lesson within 12 hours of the start time of a scheduled lesson will not be refunded, unless the cancellation is initiated by Mild Mandarin. Please provide at least 12 hours' notice before the start time of the scheduled lesson to avoid being charged of the lesson.
  • The refund for the cancelled lesson will be processed within 2 days, but the amount may take up to 10 business days to appear in the statement of your payment method.

Lesson-specific cancellation policy:

For cancelling 30-minute or 60-minute single lessons:

  • There will be a $1 fee for cancelling a scheduled 30-minute or 60-minute single lesson if cancellation happens 12 hours before the start time of the lesson. You will not be charged if the cancellation is initiated by Mild Mandarin.

For Lesson package and Package-included lessons:

  • The cancellation of a lesson package is only available within 90 days from the day of purchase.
  • The refund for cancelling a lesson package will be pro-rated according to the remaining lessons in the package.
  • There will be a $5 fee for cancelling a lesson package, regardless of the remaining lessons.
  • It is free to cancel a scheduled Package-included lesson 12 hours before the start time of the lesson.